Q: Where can I find your products in stores?
A: Please visit our Store Finder to locate a retailer near you: http://www.cocalo.com/finder.asp
Q: I am a retailer. How do I get your products in my store?
A: Please contact our sales department by phone (310) 660-0110 or e-mail: firstname.lastname@example.org.
Q:I am looking for an item that is no longer on your website. Does that mean it is discontinued?
A: We do our best to keep our website as up-to-date as possible. If you do not see an item here, it is likely that it has sold out. Sometimes, our retailers may still have stock. Feel free to contact our customer service department for assistance with locating the item.
Q:I received an item that was damaged upon arrival. How do I obtain a replacement?
A: Please contact the retailer that shipped the item to you for returns or exchanges.
Q:I am missing a part or piece from my set. How do I obtain the missing piece?
A: Please go through the retailer where the item was purchased to exchange the item. If they are unable to help, contact our customer service department for assistance.
Q:Can I purchase fabric from a particular collection?
A: We do our best to offer a full assortment of products to help parents complete their nurseries. At this time, we do not sell our fabrics. If you feel that our current product offering is missing a key item, feel free to contact our customer service department. We love to hear your ideas!
Q:I don’t want to purchase the entire crib set; can I only purchase the dust ruffle, quilt, etc.?
A: Our bedding items are packaged as a set to help parents dress their cribs with the necessities, plus a few fun extras! Please refer to the collection listing to see all of the items that are available for individual purchase.
Q:If a local retailer doesn’t have a specific item in stock, can they place a special order for me?
A: Yes, most independent retailers can place a special order for our products if they do not carry a specific item in stock. Please contact the store for details.
Q:Can I return/exchange an item directly through cocalo?
A: Any returns/exchanges need to be handled at the store where the item was purchased.