COCALO FAQs

Q: My Music Box no longer works, how can I obtain a replacement?
A: We’re sorry to hear that the Music Box is no longer working.
Please email (info@cocalo.com) us your Name and Mailing address so we can have a replacement shipped to you at no charge. We will not need the damaged item to be returned.

Q: My Mobile Arm Attachment was damaged, how can I obtain a replacement?
A: We’re sorry to hear that the item was damaged.
Please email (info@cocalo.com) us your Name and Mailing address so we can have a replacement shipped to you at no charge. We will not need the damaged item returned.

Q: My packaging was missing a piece. How can I obtain the missing item?
A: We’re sorry to hear that there was an item missing.
Please contact the Retailer where the item was purchased, and they will help you obtain the missing item.

Q: I received an item which was damaged during shipment. How can I obtain a replacement?
A: We’re sorry to hear that the packaging was damaged.
Please contact the Retailer where the item was purchased, and they will help you obtain a replacement item.

Q: I don’t see an item on your website, does that mean that it has been Discontinued?
A: Thank you for your interest in our products!
If the item is not listed on our website, then it has been Discontinued and we have Sold Out of the item. Please contact Cocalo Customer Service at info@cocalo.com and we will do our best to assist you in possibly locating the item.

Q: I’ve been desperately trying to locate a Discontinued item. Can you please help me locate someone who still has the item in stock?
A: Thank you for your interest in our products!
Please contact Cocalo Customer Service at info@cocalo.com and we will do our best to assist you in possibly locating the item.

Q: Can I purchase fabric from a particular collection?
A: Thank you for your interest in our products!
Unfortunately, our fabrics are custom printed for us and held overseas for use in production; rendering them unavailable for purchase.

Q: I don’t want to purchase the entire crib set; can I only purchase the Dust Ruffle/Quilt /etc?
A: Thank you for your interest in our products!
Our crib sets are prepackaged overseas, and only sold to our Retailers as part of a complete set. Unfortunately, the Dust Ruffle and Quilt are unavailable for individual purchase. Please refer to the item on our website for a list of complete items included in the set.

Q: Do you take Custom orders?
A: Thank you for your interest in our products!
Unfortunately, we do not take Custom orders.

Q: Where are your products made?
A: Thank you for your interest in our products!
All of our products are made in China, aside from the Removable Wall Appliqués (U.S.A.) and Wall Border (Canada)

Q: The fabric ties on my bumper aren’t long enough; what do I do?
A: Thank you for choosing Cocalo products!
Per the Juvenile Products Manufacturers Association (J.P.M.A.) ONLY use bumper pads designed to fit around the entire crib and tie or snap securely into place. Bumper ties MUST not exceed nine inches. Make sure the bumper pad can be secured along the sides of the crib. Use bumper pads only until the child can pull up to a standing position, then remove them so baby cannot use the pads to stand on and climb out of the crib.

Q: I don’t see any pricing on your website; can I order through Cocalo?
A: Thank you for your interest in our products!
We only sell directly to Cocalo Retailers. Our website has a Store Finder option, where it will locate all local Cocalo Retailers. *Please be sure to phone ahead to make sure that they carry the product in stock. If not, most stores can place a Special Order at no additional charge. Store Finder: http://www.cocalo.com/finder.asp

Q: How do I know which local Cocalo Retailer have a particular in stock?
A: Thank you for your interest in our products!
Please contact your local Cocalo Retailer (http://www.cocalo.com/finder.asp ) for verification of item availability at their particular location. Most Cocalo Retailers can place a special order for our products at no extra charge, if they do not carry specific item in stock. Please contact the store for details.

Q: I received a shipment from your warehouse; how do I find out who purchased the item from my Baby Registry?
A: Thank you for choosing Cocalo products!
Please contact the Retailer where the Baby Registry is held, and they will be able to assist you with this information.

Q: If a local Cocalo Retailer doesn’t have a specific item in stock, can they place a special order for me?
A: Thank you for your interest in our products!
Most Cocalo Retailers can place a special order for our products at no extra charge, if they do not carry specific item in stock. Please contact the store for details.

Q: Can I return/exchange an item directly through Cocalo?
A: Thank you for choosing Cocalo products!
Any returns/exchanges need to be handled at the location where the item was purchased.

Q: Where can I purchase the Chandelier in the Harlow/Daniella Nursery Image?
A: Thank you for your interest in our products!
Unfortunately, the chandelier in the Harlow/Daniella nursery images was a personal item of a Cocalo Employee. We are unsure of there the Chandeliers were purchased.

Q: How do I find out which paint color was utilized in a Nursery photo on your website?
A: Thank you for your interest in our products!
Our website has a Design Tips and Trends section which denotes the paint colors used for most of our nursery photos: http://www.cocalo.com/design.asp If a particular collection does not denote the paint information, we do not have the information available.

Q: Can I order fabric swatches for a particular collection?
A: Thank you for your interest in our products!
We apologize, as we do not offer fabric swatches for our collections.





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